Crisis support
and urgent help

If you are a child or young person, or if you are worried about a child or young person, help is available at any time of the day or night. You do not have to be in immediate danger to reach out — it’s okay to ask for help if things feel overwhelming.

If a child or young person is in
immediate danger

Call 999 or 112, or go to the nearest A&E.

Mindworks Surrey Crisis Line

If you are worried about the mental health or emotional wellbeing of a child or young person aged 6 and over, you can contact the 24/7 Mental Health Crisis Line:

0800 915 4644

  • Available 24 hours a day, 7 days a week
  • For children, young people, parents, carers and professionals
  • You do not need a referral
  • Young people do not need to already be receiving support

You will speak to a trained mental health professional who can:

  • Listen and offer immediate emotional support
  • Help manage a crisis safely
  • Signpost to local services and next steps
  • You can also call NHS 111 and choose the mental health option.

Crisis text support (Surrey)

For children and young people who are deaf or hard of hearing, a text-based crisis service is available:

Text: 07860 022 879

  • Available 24/7, 365 days a year
  • Provides emotional support, advice and signposting

If you live in East Sussex, West Sussex, or Brighton & Hove, urgent mental health support is available through:

Sussex Mental Health Crisis Line

Call NHS 111 and choose the mental health option

  • Available 24/7
  • For children, young people and families
  • You can call for yourself or on behalf of someone else

You will speak to a trained professional who can offer immediate support and help you access local services.

Crisis Text Support (Sussex)

If you would prefer to text:

Text: SUSSEX to 85258

  • Free, confidential support
  • Available 24 hours a day

If you live in Kent or Medway and are worried about a child or young person’s mental health:

NHS Urgent Mental Health Support

Call NHS 111 and select the mental health option (Option 2)

  • Available 24/7
  • For children and young people
  • You do not need to already be using mental health services

Additional Helpline (Kent & Medway)

Release the Pressure offers free emotional support:

0800 107 0160

Text: SHOUT to 85258

  • Available 24 hours a day
  • For young people aged 16+

Childline (children & young People)

If you are under 19 and need to talk:

0800 1111

  • Free, confidential support
  • Available 24/7
  • You can call, chat online or email

NSPCC (For adults worried about a child)

If you are an adult with concerns about a child or young person:

0808 800 5000

Solace Centre – Sexual Assault Referral Centre (SARC)

Specialist support for children and young people who have experienced sexual harm:

0300 130 3038

  • Confidential medical and emotional support
  • Advise whether or not you want to involve the police

An important message for children and young people

If things feel too big, scary, confusing or overwhelming

YOU ARE NOT ALONE.

Talking to someone can really help, even if you’re not sure what to say. Support is there for you, any time.